Kaseya Support Knowledgebase
Service Desk (KSD)
Service Desk (KSD)
Articles related to the Kaseya Service Desk module.
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After upgrading, Service Desk is now installed
Can I change my service desk prefix?
Cannot attach certain files to a ticket in Service Desk
Error when creating ticket from an Agent "you do not have permission to create new items on any desks"
Export tickets per Organization in Service Desk
Handling Service Desk tickets with no Org
How can I remove users from the 'Assigned To' list in Service Desk?
How do I change the email address that Kaseya uses to send Emails in Service Desk Procedures?
How to create a procedure variable and the difference between procedure variables and ticket property variable
How to Limit Access for SD Technicians that has VSA Admin role type
How To Re-open Closed Service Desk tickets
How To Setup Monitoring Alerts to Flow into Service Desk as Tickets
I have accidentally deleted some or all tickets from my service desk, is there a way to get them back?
Is there a way to roll-back or test changes to service desk procedures?
Kaseya Service Desk email reader does not automatically poll
Limited Logons after installing KSD
Monitoring Alerts stay stuck in processing while creating a ticket
Saving ticket gives error: "Hours Worked required"
Sending Service desk emails takes a long time
Service Desk Coverage Schedules reset after re-apply schema
Service Desk does not appear in the list of my modules after changing my account type
Service Desk Email Reader status shows the service desk ‘standard’ does not exist
Simple Stage Entry and Ticket Change Procedure
The inventory asset field in service desk>new ticket is missing an agent
The system is in the process of creating the form 'Customer_Service_Fixed_Width_No_Tabs.xml'. Please try again.
User Unable to See any Desk from the Service Desk Selection Box it shows "--No Service Desk in Scope--
Users unable to see newly added organization in the Organization selection box in the Ticketing > Tickets> Organization Field
Where are ticket attachments saved?
Where do I find the output of the "WriteScriptLogEntry()" service desk procedure step?
Why are Monitoring Alerts in Alarm Summary showing the same ticket id for a machine's certain alarm type?