Kaseya Support Knowledgebase
Articles related to the Ticketing module.
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Alert does not raise or delays alarms, tickets, emails
Configure SMTP to deliver mail internally
Configure VSA server to send outbound email using local IIS SMTP server
How to format email notifications that are sent out via the Ticketing module?
How does Kaseya integrate with Autotask, Connectwise or another ticketing system or PSA?
How to Auto-populate the Submitter's Information Field in KLC > Ticketing > Create page
How to to setup email notifications to be sent out for machine groups
How to Create a Custom Ticketing Field in Ticketing Module
How to hide hidden notes in Ticketing and to Define access to each ticket field?
IIS SMTP service on the Kaseya server takes a long time to detect bad email addresses
Spam Mails are being created as ticket, how to stop this ?
Technicians/Users are not able to view the assigned tickets in Ticketing tab , some tickets are missing
The Email Reader's log reports the error "wodPop3 Error: Login ERROR: The service has not been started.
Ticket Id in Email Notification doesn't Match the Ticket Id.
Ticketing Module Fields
Ticketing outbound email cannot be configured
Unable to assign ticket or assignee does not display in user list
Unable to Migrate or Merge Tickets
Why are the notify policies not sending out email notifications?
Why are there Orphaned Tickets (tickets appearing under other machine groups or organizations)?
Why do some emails received do not appear to create or update tickets?