Ticketing
Articles related to the Ticketing module.
- Alert does not raise or delays alarms, tickets, emails
- Configure SMTP to deliver mail internally
- Configure VSA server to send outbound email using local IIS SMTP server
- How to format email notifications that are sent out via the Ticketing module?
- How does Kaseya integrate with Autotask, Connectwise or another ticketing system or PSA?
- How to Auto-populate the Submitter's Information Field in KLC > Ticketing > Create page
- How to to setup email notifications to be sent out for machine groups
- How to Create a Custom Ticketing Field in Ticketing Module
- How to hide hidden notes in Ticketing and to Define access to each ticket field?
- IIS SMTP service on the Kaseya server takes a long time to detect bad email addresses
- Spam Mails are being created as ticket, how to stop this ?
- Technicians/Users are not able to view the assigned tickets in Ticketing tab , some tickets are missing
- The Email Reader's log reports the error "wodPop3 Error: Login ERROR: The service has not been started.
- Ticket Id in Email Notification doesn't Match the Ticket Id.
- Ticketing Module Fields
- Ticketing outbound email cannot be configured
- Unable to assign ticket or assignee does not display in user list
- Unable to Migrate or Merge Tickets
- Why are the notify policies not sending out email notifications?
- Why are there Orphaned Tickets (tickets appearing under other machine groups or organizations)?
- Why do some emails received do not appear to create or update tickets?