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Set Severity
Please select the product that you are opening this support request for.
SaaS Alerts Affected Organization
Select the RMM you utilize with your EDR setup
Navigate to Datto RMM Portal > Help > Submit a Support Ticket > 'Enable Support Access' > Click the 'Copy Support Access Details' button and paste those details into the field above.
Navigate to your appliance's GUI > Select the (?) icon > select Open Support Tunnel. As a security best practice, we recommend changing to a temporary root OS password before you share the root login credentials with us. To do so, Navigate to Configure > Select Appliance > Edit > Advanced > OS Password > Set Temp Password. You can share the password using the secure link: https://onetimesecret.com/.
Please select whether you are a hosted customer or have your own on-premise solution.
Please provide the URL used to access your system.
Please include the version and patch level of your Traverse instance.