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Mike Pham

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Latest activity by Mike Pham
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    Mike Pham created an article,

    Unable to Discover Interface Traffic/Util/Packet Metrics

    PROBLEM: I am unable to discover interface Traffic, Utilization, or Packets In/Out metrics.   CAUSE: By default, our interface signature will attempt to discover these interface metrics using the 6...

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    Mike Pham created an article,

    Unable to Discover Interface Status Metrics

    PROBLEM: I am unable to discover interface status metrics that are 'down' even though I see the interfaces listed in my snmpwalk.   CAUSE: By default, our interface signature will only present inte...

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    Mike Pham created an article,

    How to monitor Meraki Cloud Controller with SNMP

    QUESTION: How do I monitor the Cisco Meraki Cloud Controller?   RESOLUTION: To monitor the Meraki Cloud Controller is dependent on your configuration. Typically (by default) you must query against ...

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    Mike Pham created an article,

    Unable to discover "Packets In/Out" interface tests on switch

    Question: By default, our signature rejects the Packets In/Out tests for a switch due to most of these devices being Layer-2. Resolution: Attached to this article is a signature that will allow dis...

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    Mike Pham created an article,

    Nimble Storage Array and latency metrics

    PROBLEM: In the original Nimble Storage Array signature included with Traverse 9.3, I/O latency metrics reported by the device do not match what is reported by Nimble WebUI. SOLUTION: As a workarou...

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    Mike Pham created an article,

    "RPC Server Unavailable" troubleshooting

    PROBLEM: Unable to discover WMI tests. When running the WBEMTEST tool from the DGE(x) to the device it returns with an error of 'RPC Server Unavailable'. SOLUTION:  Verify wbemtest (from the DGE/x...

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    Mike Pham created an article,

    How to generate a rule file template from a MIB

    QUESTION: How to generate a rule file template from a MIB? RESOLUTION:   Requirements net-snmp-utils (net-snmp for Windows) binary downloaded and installed in order to utilize snmptranslate.Linux...

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    Mike Pham created an article,

    Repeated "Traverse BVE has not received a periodic heartbeat..." email alerts received

    PROBLEM: DGE (or DGEX) indicated in alert email body is up, all indications show that monitoring is working, and all components are running. Receiving constant "Traverse BVE has not received ...

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    Mike Pham created an article,

    Unable to access NCM, netconf.log shows "bundles failed to start"

    PROBLEM: NCM component starts is listed as running, but unable to access the NCM through the UI. The netconf.log shows various errors: unable to create resource with unique name ziptie-dsbitronix....

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    Mike Pham created an article,

    NCM backup fails with "Problematic XML: null"

    PROBLEM: When attempting a backup (manual or scheduled), the backup fails and provides the following error when clicking the error details icon: javax.xml.stream.XMLStreamException: Unexpected EOF;...