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Piyush Mehta

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Latest activity by Piyush Mehta
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    Piyush Mehta created an article,

    Troubleshooting - Providing common Traverse logs

    QUESTION What are the most common logs to be provided when reporting an issue?  RESOLUTION Windows: Zip: TRAVERSE_HOME\logs TRAVERSE_HOME\uninstall\logs Linux: Tar/compress: TRAVERSE_HOME/logs ...

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    Piyush Mehta created an article,

    How do I upgrade or install a Traverse Linux DGEX?

    QUESTION How do I install a Linux DGEX (Data Gathering Engine Extension)?   RESOLUTION The Linux DGE installer is used to upgrade/installed a Linux DGEX. Unlike the Windows DGEX installer, there is...

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    Piyush Mehta created an article,

    Tip: probeSnmpTests.pl with mock 'MONITOR:' entries

    Question: Can mock SNMP tests be discovered? It is sometimes helpful when testing Traverse to be able to quickly create a device with a large number of tests.  One way to do so, is to replace 'TRAV...

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    Piyush Mehta created an article,

    Tip: Uninstall Traverse on Windows Server 2012 R2 or Windows 10

    PROBLEM:Uninstalling Traverse on Windows Server 2012 R2 or Windows 10 stalls or freezes SOLUTION: Please navigate to * TRAVERSE_HOME\uninstall* Right click on 'Uninstall Kaseya Traverse' and select...

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    Piyush Mehta created an article,

    Troubleshooting: List/Sort files by size

    QUESTION:How do I list the top X (10, 20, etc.) files by size (largest down - descending order)? CAUSE:Your system may be running out of disk space and you may want to identify the largest files on...

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    Piyush Mehta created an article,

    Tip: Running SQL scripts on Traverse

    QUESTION: How do I run SQL scripts on Traverse? Occasionally, Kaseya Support will ask you to run certain SQL script/s. The script will be provided to you as an attachment on the Support ticket.  SO...

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    Piyush Mehta created an article,

    Tip: Simulating test results - Traverse monitoring

    QUESTION: I have a lab system and wish to simulate monitoring. I do not wish to have actual devices being monitored. SOLUTION: IMPORTANT: This is not meant to be attempted on a production system....

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    Piyush Mehta commented,

    Hello CNOC - If this article did not resolve the issue, kindly open a ticket with Kaseys Support. Regards.

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    Piyush Mehta created an article,

    Troubleshooting: Forcing a test event to be generated

    QUESTION: How to force a test event to be generated RESOLUTION: From time to time, it is necessary to force a change in test status (say from OK to Critical). This also causes a test event to be ge...

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    Piyush Mehta created an article,

    Troubleshooting: Unable to collect PDH data

    PROBLEM: Unable to collect PDH data All PDH tests to a specific device start reporting "Unable to collect PDH data". Other regular WMI test monitoring to the device is not impacted.   RES...