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Jonathan Sanchez

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Latest activity by Jonathan Sanchez
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    Jonathan Sanchez created an article,

    How do I transfer over patch policies to another Kaseya Server?

    Answer We set up a new Kaseya Server for a customer and wanted to know how I can transfer over our patch policies from one Kaseya Server to another ?   Resolution You can transfer over a policy...

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    Jonathan Sanchez created an article,

    KAM - I cannot see a profile that was created by another user

    Question A user created a KAM profile but I am not able to see that profile, why ?   Answer The profile is only visible if the profile was created by you or if the profile is assigned to a mach...

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    Jonathan Sanchez created an article,

    KAV - I cannot see a profile that a user created

    Question Why can I not see a profile that one of our users created ?   Answer The profile is only visible if the profile was created by you or if the profile is assigned to a machine assigned t...

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    Jonathan Sanchez created an article,

    MDM - Tracking location is not pulling any data

    Problem On KMDM, when I go to either "Locate Multiple Devices" or "Track a Single Device" and I click on "Start Tracking" I don't see any data populate on the screen,...

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    Jonathan Sanchez created an article,

    KAM - How to report a false website blocking

    Problem When I go to a website Malwarebytes' displays a message that the website is blocked, even though the website is legitimate and should not be reported as a threat.   How can I report this...

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    Jonathan Sanchez created an article,

    KAM - I get a notification that the website is blocked

    Problem When I try to hit a website, I get a notification that the website was blocked, how do I resolve this ?   Resolution You can exclude websites using the profile. Go to the KAM profile pa...

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    Jonathan Sanchez created an article,

    FAQ - Malicious Website Blocking

    Question In v1.40, Malwarebytes introduced Malicious Website Blocking into Malwarebytes Anti-Malware, to prevent the user being infected in the first place. The following is information on what th...

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    Jonathan Sanchez created an article,

    Why can't I see the latest Microsoft Surface Pro firmware update on Kaseya ?

    Question When I run Windows Update on the machine I see the latest MS Surface Pro firmware update, but when I run a patch scan on the endpoint, I don't see the firmware update on the Patch Managem...

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    Jonathan Sanchez created an article,

    How To Report False Positives To Malwarebytes'

    Problem: In some instances, the Malwarebytes' software will detect files as a threat even though they you know they are not. Cause: While Malwarebytes'  tries its best to avoid such situations, i...

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    Jonathan Sanchez created an article,

    How To Use Procmon To Gather Logs

    Question: In some instances, Malwarebytes' Support will require that you run ProcMon on your machine so they can investigate the issue that you are having   Answer: To collect the log, please d...