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Valerie Trenholm

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Latest activity by Valerie Trenholm
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    Valerie Trenholm created an article,

    How do I set up Okta Integration to Kaseya

    QUESTION How do I set up Okta Integration to Kaseya? RESOLUTION Okta Configuration Sign into Okta> Admin>Applications Add Application> search “Kaseya” > Add For “Kaseya Host” enter...

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    Valerie Trenholm created an article,

    Meltdown and Spectre FAQs

      Meltdown and Spectre FAQs Meltdown and Spectre exploit critical vulnerabilities in modern processors. These bugs allow programs to steal data being processed on the computer. Meltdown and Spectre...

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    Valerie Trenholm created an article,

    Reapply Schema Error: Table 'DeploymentPermissions' already has a primary key defined on it.

    PROBLEM When running a reapply schema/reinstall database schema, and encounter the following error: Fatal MessageSys Error: ESET/index/eset.PK_DeploymentPermissions.sql System Error [0] Message: Er...

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    Valerie Trenholm created an article,

    How to customize the ciphers in Kaseya

    We can customize the ciphers in the KaseyaEdgeServices.config file. Deleting specific ciphers enables the customer to limit the type of ciphers offered to clients ( for e.g removing DES ciphers wil...

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    Valerie Trenholm created an article,

    MS17-010 - Ransomware - WannaCrypt

    Based on this article: https://support.microsoft.com/en-us/help/4013389/title the installation of KB4012598 will protect you again this new exploit. March Security Update Bulletin included the KB t...

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    Valerie Trenholm created an article,

    Using An Existing SSL Certificate - R9.4 and up

    IMPORTANT - Using the SSL Configuration Tool (the Java based tool) will not work in 9.4 or later, you must use the NEW tool outlined in this KB. If you already have a SSL Certificate installed in M...

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    Valerie Trenholm created an article,

    Remove Agent Procedures from User Portal

    As of patch 9.3.0.20, we have released the following fix: User portal now honors the machine role permissions for agent procedures for the default machine role. (PT-167/ATTHREE-467) If you'd like t...

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    Valerie Trenholm created an article,

    Live Connect Asset Summary Does Not Load

    Problem When launching the new Live Connect, the application starts but some components on the application do not finish loading and just stay spinning:   Cause There may be an old files from...

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    Valerie Trenholm created an article,

    Error 403 - Unable to start session with the endpoint

    Problem: When using Live Connect to connect to an endpoint, an error message is thrown stating: “Error: The request failed with status code: 403.” Cause: This is a user rights permissions problem ...