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Brian MacMahon

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Latest activity by Brian MacMahon
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    Brian MacMahon created an article,

    Enabling Monitoring/Alerting when the downstream DGEx's stops monitoring tests.

    Question: How to enable various monitoring/alerting solutions when a downstream DGEx stops polling tests? Answer: When a DGEx stops polling tests, you need to be made aware of it, whether actively ...

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    Brian MacMahon created an article,

    Security Model: Department Users, Admin Groups and Superusers in Traverse

    Question: How do Department Users, Admin Groups and Superusers work in Traverse? Solution: There are 3 levels of User's in Traverse: Department Users, Admin Groups and Superusers. The Superuser acc...

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    Brian MacMahon created an article,

    Recommended way to delete a Department

    Question: In order to mitigate known software defects in Traverse up to version 9.5.051. What is the correct method to delete a department? Solution: -Log in as superuser and represent into the Dep...

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    Brian MacMahon created an article,

    How Do I Handle Special Characters when Filtering?

    Question: How do I handle special characters when filtering device/test names? Resolution: The filter box allows for regular expressions so while the majority of special characters are handled corr...

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    Brian MacMahon created an article,

    Example BVE API CLI Commands

    Question: I would like to query using the BVE API. How can I go about this? Resolution: Please see the following commands and adapt as necessary as per Client Commands Export all devices by Status ...

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    Brian MacMahon created an article,

    Some DGE(x) services do not start up after an upgrade - Error 1053

    Problem: After upgrading a DGE/DGEx, the 'File Synchronization Client', 'Data Gathering Engine' and 'Message Handler' services do not start. Trying to start the services via services.msc results in...

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    Brian MacMahon created an article,

    Using Application Profiles to Bulk provision certain test types

    Issue: You need to bulk provision certain test types to a number of devices at once    Resolution:  1) Application Represent to the department in question 2) Administration >> Other >&g...

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    Brian MacMahon created an article,

    Traverse Troubleshooting Articles Index

    Please see the User Guide for Frequently Asked Questions and other Problems Please see KB articles below: TESTS: WMI Tests: Troubleshooting: WMI Properties For Windows Monitoring Requirements: Moni...

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    Brian MacMahon created an article,

    BVE API: Escaping Special Characters

    BVE API: Escaping Special Characters QUESTION: How do I include special characters when using the BVE API The BVE API allows you to access the provisioning database and real-time statistics ove...

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    Brian MacMahon created an article,

    Receiving Alerts during Scheduled Maintenance

    PROBLEM:  Receiving Alerts for a device that are under Scheduled Maintenance SOLUTION: During a Scheduled Maintenance, test results are no longer polled and alerts should also be suspended. If you ...