IT Glue Administration

Getting Started

• IT Glue Deployment Guide
• Account settings for Managers and Administrators
• Six steps to a successful setup
• Sync methods – which one to choose
• Next steps after the "Keys to Success" webinar
• Account sidebar

Users and Groups

• Adding groups / group members
• Adding and removing users
• Resending an invitation to a new user
• Inviting suggested PSA users
• Inviting multiple IT Glue contacts
• Inviting clients to your IT Glue account

User Authentication

• Enforced SSO Access Control
• Configuring single sign-on (SSO) for Duo
• Setting up single sign-on (SSO) to MyGlue
• Configuring single sign-on (SSO) for LastPass
• Setting up Just-in-Time provisioning for SAML SSO
• Setting up single sign-on (SSO) to IT Glue
• See all 14 articles

Import and Export

• Resetting a user's Two-Factor Authentication to access the RapidFire Tools Portal
• Importing passwords
• Importing CSV data into your account
• File Import and Matching Guide
• Changing regional setting (CSV imports)
• Exporting from list view
• See all 8 articles

Account Administration

• Assigning user-based GlueConnect permissions
• Custom Roles
• Activity Logs
• Custom SSL Branding
• Sharing branded document links
• What does the 'Display IT Glue IP addresses...' checkbox do?
• See all 7 articles

Billing and Plans

• Why can't I Single Sign-on into the Billing Portal from KaseyaOne?
• What user roles are able to see billing and subscription information?
• How do I view my invoices in KaseyaOne?
• How do I download and view invoices?
• How do I pay my bills in KaseyaOne?
• How do I submit a Billing Support Ticket from KaseyaOne?

MyGlue Partner Content

• Setting up MyGlue Help Center

Microsoft

• Intune Integration
• Office 365 Auto-sync Contacts with BMS
• Microsoft License Integration
• Microsoft Potential Sync Issues
• Microsoft Field Mapping
• Microsoft Integration

PSA Integrations

• Vorex Live Ticketing
• Pushing All Syncable Assets to PSA
• Suggested IT Glue documentation in BMS tickets
• BMS/Vorex Live Ticketing
• Kaseya BMS field mapping
• Integrating with Servicenow
• See all 39 articles

RMM Integrations

• Using VSA Personal Access Token in IT Glue
• Integrating with VSA X
• About RMM configuration integrations
• Executing VSA automation in IT Glue
• Integrating with Domotz
• RMM field mappings
• See all 25 articles

Other Integrations

• Datto Networking Integration
• Integrating with Spanning Microsoft 365
• IT Glue / Unitrends integration demo
• Integrating with RapidFire Tools' Network Detective & Reporter Appliance
• Integrating with bvoip
• Integrating with Unitrends
• See all 15 articles

Engagement and Reporting

• Generating a Unitrends Disaster Recovery Runbook
• Viewing your team's engagement
• Generating a Unitrends Backup Coverage Report
• Viewing the At-Risk password report
• Creating and scheduling runbooks

Workflows

• Quick guide for workflows
• Flags and Workflows
• Setting up an Asana zap in Zapier
• Setting up a Zendesk zap in Zapier
• Setting up Microsoft Teams webhook notifications
• Setting up Slack webhook notifications

IT Glue API

• Exporting in the IT Glue API
• Getting started with the IT Glue API
• Pagination in the IT Glue API
• Sorting and filtering in the IT Glue API