Kaseya BMS field mapping

This article defines how Kaseya BMS fields are mapped to IT Glue fields. Learn more about integrating with Kaseya BMS in this article.

A summary of the two-way sync behavior:

  • Configurations <--> Asset
  • Organizations <--> Account
  • Locations <--> Locations
  • Contacts <--> Contacts

For more details on how to enable two-way sync, refer to our Enabling Kaseya BMS two-way sync KB article.


IT Glue: Configuration Kaseya BMS: Asset
Name Name
Asset Tag Asset Tag
Contact Contact
Default Gateway Default Gateway
Configuration Status Status
Configuration Type Category
Primary IP Address IP Address
Location Client Location
Manufacturer Manufacturer
Model Model Number
Notes Description
Operating System OS Info
Physical Position Physical Location Info
Platform OS Type
Purchased Date Acquisition Date
Serial Number Serial
Primary MAC Address MAC Address
Expiration Date Warranty Expiration Date


IT Glue: Organization Kaseya BMS: Account
Name Name
Type Type
Status Status
Parent Organization Parent Account
Primary Location Main Location
Short Name Account Code


IT Glue: Contact Kaseya BMS: Contact
First Name First Name
Last Name Last Name
Title Job Title
Emails Emails
Phones Contact Phone Numbers
Location Location
Important Contact Point of Contact


IT Glue: Location Kaseya BMS: Location
Name Location Name
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip/Postal Code Zip/Postal Code
Country Country
Phone Phone
Fax Fax

 Matching logic

Standard matching rules are used to match records within IT Glue when pulling data from Kaseya BMS. The sync will discover accounts, configuration items, contacts, and account/contact addresses in Kaseya BMS and match them to data in IT Glue using the Kaseya BMS fields shown in the table below:

IT Glue: Rule Matches on
Organization Account Name
Contacts (Account) AND (First Name AND Last Name)

(Account) AND (Asset Type AND Asset Name) AND (Serial Number AND MAC address) *

Locations (Location) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)

If the matching logic is unsuccessful in finding a match, a new record is created. When one or more identical matches are found, the item that was created first is matched on.

  • Configurations: If more than one match, the system will try to narrow the matches using a unique identifier, such as a serial number or MAC address, before matching on date created.
  • When a BMS integration is active, the configurations will use the following rules for matching:
    • MAC and Serial Number both match.
    • Only MAC matches.
    • Only Serial Number matches.

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