The IT Glue integration allows you to search and add flexible assets as well as view expired IT Glue Configurations from within myITprocess.
Please note: You must have the IT Glue Enterprise plan to be able to establish this integration.
- First, make sure you've generated an API key from IT Glue:
- Go to your account (avatar) menu and select Account settings.
- Click the Integrations tab.
- Click the Connect IT Glue link
- Enter your subdomain, select your region, paste in your API key from IT Glue and then click the Connect button.
- You will be redirected to match up your clients in myITprocess with their organizations in IT Glue. This can be done using our Add from IT Glue option or on a client-by-client basis
Note: The term 'Clients' are now referred to as 'Organizations' throughout the software.
See our IT Glue Connection Settings article for more information on Organizations and Configurations. - myITprocess warranty dates and end-of-life dates from devices will sync to IT Glue.
Note: They will sync based on a match for serial # and/or MAC address. - If you would like these fields to be present when viewing your full list of configurations, simply update your List View Options and select the myITprocess Warranty Expiration and myITprocess End-of-Life column options.
- Additional workflows can also be configured with your myITprocess integration. To access these, direct to Admin > Workflows.
Note: Workflows are only available on the Select and Enterprise plans of IT Glue to those with the Administrator or Manager role.