Introduction
Keyboard shortcuts are introduced with New Service Desk.
Alt + / will list the shortcuts applicable on your screen.
Scope
Shortcuts currently work on the following pages:
-
Ticket listing
- Applies on the ticket lists and Views dropdown.
-
Tickets
- Applies on the actual ticket tabs
Shortcuts
Alt / is the key combination used to display these shortcuts on your screen. Esc key or clicking on the X on the top right will close this shortcut pop-up.
Tickets
|
Shortcut Key |
Function |
|---|---|
|
Save |
S |
|
Delete |
D |
|
Resolve Ticket |
Y |
|
Assign Ticket |
A |
|
Start Timer/Stop Timer |
T |
|
Reopen |
O |
|
Refresh Tab |
R |
|
New |
N |
|
Close Active Tab |
W |
|
Copy Ticket Number |
C |
Views
|
New |
N |
|
Open Views Dropdown |
V |
|
Filter and Search |
F |
|
Refresh List |
R |
|
Move right between tickets |
Shift + right arrow |
|
Move left between tickets |
Shift + left arrow |
