BMS Tickets | New Service Desk | Keyboard shortcuts

Introduction

Keyboard shortcuts are introduced with New Service Desk.

Alt + / will list the shortcuts applicable on your screen.

Scope

Shortcuts currently work on the following pages: 

  • Ticket listing

    • Applies on the ticket lists and Views dropdown.
  • Tickets

    • Applies on the actual ticket tabs

Shortcuts

Alt / is the key combination used to display these shortcuts on your screen. Esc key or clicking on the X on the top right will close this shortcut pop-up.

Tickets

Shortcut Key

Function

Save

S

Delete

D

Resolve Ticket

Y

Assign Ticket

A

Start Timer/Stop Timer

T

Reopen

O

Refresh Tab

R

New

N

Close Active Tab

W

Copy Ticket Number

C

Views

New

N

Open Views Dropdown

V

Filter and Search

F

Refresh List

R

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