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Error removing Microsoft account from customer

How to know if your Office 365 account was successfully removed from RocketCyber Apps

Sometimes you need to remove a Microsoft account that you have associated with RocketCyber Office 365 Apps. You click the Remove Account button and it seemed to start working, but then you got an error. Did it work?

  1. If the configuration screen for an Office 365 app now shows the option to link a new account, this indicates that the account was successfully removed.
  2. All app results for all Office 365 apps associated with that Microsoft tenant are deleted when you remove/unlink a Microsoft account. If you no longer have any app results for Office 365/Azure AD apps, then the Microsoft account was successfully removed.

It can take some time for all associated records to be deleted.  Office 365 configuration screens allowing you to log in to your Microsoft accounts is the fastest and surest way to know your account removal worked.

If you still have the option to "Remove Account" under configs, the action was NOT successful.

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