Access Knowledge Articles by Number


Details on how to quickly access a knowledge article by its current or legacy number.


Current Knowledge Articles

Knowledge articles may be accessed directly by article number by going to, where #### = the article number. You may enter the full article number (ie, 000003840) or the last four digits (ie, 3840).  For example, or

Legacy Knowledge Articles

Knowledge articles from Unitrends' legacy knowledge base were migrated to our current knowledge base, but may still be accessed using their original number. If you have a knowledge base article number, but are having trouble locating the article, try going to, where #### = the article number (a 1 to 4 digit number).  For example,

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