Backup is taking longer than expected to queue.  Monitor the status of the backup to verify that it queues.

SUMMARY

This message may be displayed when attempting to run a schedule or create a new job.

ISSUE

When attempting to run a schedule or create a new job, backups may fail with "Backup is taking longer than expected to queue.  Monitor the status of the backup to verify that it queues."

RESOLUTION

First, confirm all backups are failing.  This condition will normally impact all backup jobs.

Check the latest bpserver log and confirm it is unable to make connection with the host.

Verify your hosts file shows the correct IP and hostname for your system.

  1. Host name / Identity /IP Checks
    • Replace 'hostname' with output from hostname command and/or expected hostname

    hostnamectl set-hostname 'hostname' --static

    cat /etc/hostname

    hostname

    • Check correct hostname is properly in place for /etc/hosts, master.ini server1 and /etc/hostname (if centOS 7)
      • grep hostname /etc/hosts /etc/hostname /usr/bp/bpinit/master.ini
        • confirm hostname lists in /etc/hosts matches IP listing via ifconfig
        • confirm hostname lists in /usr/bp/bpinit/master.ini matches per Server1 listing
    • Check bp.systems for name and bp.nodes for node_name lists the hostname correctly
      • psql -c "select * from bp.nodes where node_name='hostname'"
      • psql -c "select * from bp.systems where name='hostname'"
  2. If the host file is correct, next review the hardware. This may be an indication of a file system issue, hardware failure or storage performance (if occurring on a UB hosted by a hypervisor).
  3. Also, review the overall load of the appliance. Confirm that the appliance is appropriate sized or UB is provisioned according to best practice for the protected assets and functions it is performing.
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