This article will show you how to set up Network Glue for an IT Glue organization.
- Network Glue Collector setup is only accessible by IT Glue Managers and Administrator users.
- SNMP v1 and v2 enabled on your network infrastructure devices.
Configure network information
- Navigate to Account > Network Glue and click + New.
- Click the Network Information tab and enter the following information:
- Network name
- Organization name
- IP Ranges - Enter multiple IP ranges by clicking the plus (+) button.
- VMware Host (optional) - Enter VMware host DNS name or IP address and VMware host login credentials. Complete this for every VM host device on the network by clicking the plus (+) button. For more information on this field, read our notes here.
- SNMP Community Strings - The SNMP Community Strings field is defaulted to "Public". SNMP v1 and v2c credentials are supported. You can enter multiple SNMP strings by pressing enter after each one. We recommend activating SNMP on your network devices so that the Network Glue Collector can collect maximum information about your network.
- Notes (if applicable)
- Click Next.
- We support VMWare version 5.5 and higher. Versions below this may work, but are not officially supported.
- We strongly recommend that you enter a DNS name if your IP addresses are constantly changing and not static. If you use a dynamic IP address and a host machine’s IP is changed, your diagram will no longer show VMware.
- You will not require additional credentials to automate the discovery of Hyper-V hosts or guests if your Active Directory credentials match the Hyper-V hosts’ credentials.
- To collect VMware information, you can choose to add Admin or read-only credentials. If you choose to add read-only credentials, you must ensure that this user has access to all clusters. If the user does not have access to some clusters, they will not be discovered.
- In addition to adding host credentials, you can choose to add vCenter credentials too.
- A network with VM hosts will include all VM guest endpoints on that host, regardless of whether the endpoints are in the specified IP scan range.
Configure Active Directory
- Click the Active Directory tab and enter the following information:
- Scan Active Directory toggle switch - By default, Network Glue Collector will leverage Active Directory to detect additional information. To turn off this feature, turn the switch to NO.
- Domain Controller Hostname
- Admin User FQDN
- Admin Password
Active Directory Users - Select the user types (Active, Disabled) that you want to sync to IT Glue. You can further select whether you want to select all disabled users, or only disabled users from a specific last logon date using the calendar picker.
- Once all the information is entered, click Save.
- The use of Active Directory (AD) and data from WMI queries and Remote Registry allows a richer and more complete picture of the network to be formed. The Network Glue Collector access to the Active Directory is read-only and is only used for discovery purposes. AD data can also help you easily create new IT Glue Contacts automatically, or enrich existing Contacts by automatically matching them with AD data. This allows you to easily automate and manage your AD user documentation directly within IT Glue.
- In Network Glue, AD collects the below information:
- All computers in AD in the domain
- Computer attributes such as operating system, IP address, network configuration information
- Printers and other related devices
- AD users (you will need to specify which AD user types you want to sync to IT Glue)
- A network that has a domain controller hostname and valid credentials will discover all endpoints in the Active Directory hosted on that domain controller, regardless of whether the endpoints are in the specified IP scan range.
Network show page
The collector key displayed is the unique key that connects the Network Glue Collector to the IT Glue organization. You can copy the collector key by clicking the Copy to clipboard icon beside the key. If desired, you can also generate a new collector key by clicking the Generate button.
If you choose to generate a new collector key, you will receive a warning that the current key shall expire. You can use this feature if you want to deploy the Network Glue Collector to another device.
The bar at the top left corner of the page shows the status of the Network Glue Collector for the network. There are three possible statuses: Active, Awaiting Data, or Error.
|Collector is active. No issues have been reported.||
Awaiting Data status is displayed in the below two situations:
Situation 1 - The parameters of the Network Glue Collector have been set up and the Network Glue Collector is ready for download and installation.
Situation 2 - Network Glue has been installed and is awaiting network information to be synced to IT Glue.
|Error 1 - No network data retrieved in the past 24 hours||
|Error 2 - Network data could not be retrieved||
Sync information box
To activate a manual sync, click on the Start Manual Sync button. If the Collector is "Online", that means manual sync is available. If the status of the Collector is "Offline", manual sync is currently not available. When syncing, a "Sync in progress" status will appear. If you added VM host data in the Configure network information section above, then you will see the status of each VM host device you entered during the setup.
There are four possible statuses:
The host and VMs were found. The credentials are valid.
Note: Networks with VM hosts will include all VM guest endpoints on that host as well. Networks that have a domain controller hostname and valid credentials will discover all endpoints in the Active Directory hosted on that domain controller. In both cases, this occurs regardless of whether the endpoints are in the specified IP scan range.
|Not discovered (four scenarios)||
|Scan in progress||The scan is still in progress.|
If you did not add VM host data during the Collector setup, the VM Hosts section will indicate “Not selected”. You can add this data at any later time by navigating to Account > Network Glue > [Network Name] > Edit and completing step 2 in the Configure network information section above.
Next, please see our Deploy Network Glue Collector for an IT Glue organization KB article to get started with Network Glue.
Check out our Guide to successful Network Glue deployment KB article for more information on the Network Glue deployment process.