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Importing the IT Glue Library

Follow the instructions below to import the IT Glue Library. Topics include Service Desk, Service Level Management, and Change Management.

You'll find a number of types of Standard Operating Procedures in the library, including:

  • Process SOPs - Instructions for a group of people who perform all the activities for a single process.
  • Role SOPs - Instructions for one person or role within an organization.

Prerequisites

  • You must have an Administrator role or a Manager role that has access to all organizations.

Instructions

  1. Navigate to the IT Glue Organization that you'd like to import the library to.
  2. Click Documents in the left-hand menu.
  3. Click on the Import button in the top-right corner and select Library.


    Document_Import_Library.png

  4. Select one or more folders and documents by ticking the desired checkboxes. Then, click the Import To button.


    Library___IT_Glue.png

  5. In the Import dialog box, select the folder to import to. The default view shows folders that exist in the current organization.
    • To import to a different organization, click Select a Different Organization. Search for the organization by typing the first few letters of its name.


      Library___IT_Glue.png

  6. Select the folder you would like to copy the selected items to.
    • To import to the root folder of the current organization, click Documents under Select a Folder.


      Library___IT_Glue-3.png

  7. Click Copy to complete the import.
Note: You can import the contents of the library as many times as you want.

For more information about the library, take a look at our blog post: Launching the IT Glue Library.

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