PSA field mappings

This article defines how Kaseya BMS, Vorex, and Pulseway fields are mapped to IT Glue fields.


IT Glue: Configuration PSA: Asset
Name Name
Asset Tag Asset Tag
Contact Contact
Default Gateway Default Gateway
Configuration Status Status
Configuration Type Category
Primary IP Address IP Address
Location Client Location
Manufacturer Manufacturer
Model Model Number
Notes Description
Operating System OS Info
Physical Position Physical Location Info
Platform OS Type
Purchased Date Acquisition Date
Serial Number Serial
Primary MAC Address MAC Address
Expiration Date Warranty Expiration Date


IT Glue: Organization PSA: Account
Name Name
Type Type
Status Status
Parent Organization Parent Account
Primary Location Main Location
Short Name Account Code


IT Glue: Contact PSA: Contact
First Name First Name
Last Name Last Name
Title Job Title
Emails Emails
Phones Contact Phone Numbers
Location Location
Important Contact Point of Contact


IT Glue: Location PSA: Location
Name Location Name
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip/Postal Code Zip/Postal Code
Country Country
Phone Phone
Fax Fax

 Matching logic

Standard matching rules are used to match records within IT Glue when pulling over data from your PSA. The sync will discover accounts, assets, contacts, and locations in your PSA and match them to data in IT Glue using the PSA fields shown in the table below:

IT Glue: Rule PSA: Matches on
Organization Account Name
Contacts (Account) AND (First Name AND Last Name)

(Account) AND (Asset Type AND Asset Name) AND (Serial Number AND MAC address) *

Locations (Location) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)

If the matching logic is unsuccessful in finding a match, a new record is created. When one or more identical matches are found, the item that was created first is matched on.

* Configurations: If more than one match, the system will try to narrow the matches using a unique identifier, such as a serial number or MAC address, before matching on date created.
* When a BMS integration is active, the configurations will use the following rules for matching:

  1. MAC and Serial Number both match.
  2. Only MAC matches.
  3. Only Serial Number matches.

Related articles

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section