Solving browser issues

Some issues that you encounter with your IT Glue account can be solved by changing your browser, clearing the browser cache, or turning off the built-in password manager in your browser.

Supported Browsers

Some browser issues may be caused by the browser itself. Use any of the following supported browsers and ensure that their versions are up-to-date:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Note: IT Glue may work on Firefox ESR, and Waterfox but we do not recommend or support these browsers.

Generally, for best results, use Chrome. Do not use Internet Explorer. Microsoft recommends using Edge in place of Internet Explorer.

Clearing your browser cache

If you are experiencing problems displaying IT Glue pages, clearing the browser cache is a good first step to try to resolve the issue. Instructions for clearing your browser cache are different for each browser and version.

Turning off the built-in password manager in your browser

Modern browsers offer integrated password management: when you enter a password for a site, the browser offers to remember it for you. While you can disable this feature, it is usually enabled by default.

To avoid being asked to save passwords to the browser, turn off the integrated password manager. Instructions are different depending on which browser you are using:

Note: You may find it helpful to have more than one browser installed on your computer. If you run into problems using IT Glue, you can try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with IT Glue.

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