Integrating with Unitrends MSP

Introduction

Use this article as a guide to create and maintain an integration with Unitrends MSP which gives you the ability to view backup statuses and appliance information of your configurations directly in IT Glue.

At any time, you can come back to the Active Integrations page (Account > Integrations) to make changes to the integration.

The Unitrends MSP integration described below will do the following:

  • Enable IT Glue users to view configuration backup information from Unitrends MSP.
  • Display backup status, last backup time and storage for endpoints in IT Glue.
  • Ensure customers and assets from Unitrends MSP are automatically matched to IT Glue organizations and configurations.

Matching logic:

  • Unitrends MSP customers are matched to IT Glue organizations based on name.
    • If an automatch cannot be made, a suggested match will be displayed on the organization matching page.
    • If no suggested match can be found, the organization will remain unmatched.
  • Unitrends MSP assets are matched to IT Glue configurations based on the MAC address.
    • If the MAC address is missing, a suggested match based on the name will be displayed.
    • If no suggested match can be found, the configuration will remain unmatched.

Prerequisites

  • An SSL connection with a valid certificate (not self-signed) from a trusted authority is required.
  • You must have Manager or Administrator access to IT Glue.
  • You must have Administrator access to Unitrends MSP to obtain your client ID and client secret.

Instructions

Configure Unitrends MSP

IT Glue talks to Unitrends MSP via API so we can perform our routine sync. To get started, you need to obtain your client ID and client secret from Unitrends MSP. These are needed for the authentication within this integration.

  1. Log into the Unitrends MSP portal and click your username in the top-right corner. Click Settings.


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  2. Click Integrations and then the Manage APIs tab.


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  3. Click the New + button. A pop-up window will appear allowing you to name your new public API credentials. Enter an appropriate name and click Save.


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  4. A second pop-up window will appear showing your new public API credentials; your client ID and secret key. Copy and store both in a secure location.
Important. Once you close this window, you will not be able to view the client secret again. Ensure that you copy the client secret before you click Close.


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Enter your Unitrends MSP credentials

  1. In IT Glue, navigate to Account > Integrations and create a new integration by using the Unitrends MSP option.


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  2. Enter your Unitrends MSP client ID and client secret and then click Connect.


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Note: If the credentials fail for any reason, syncing will stop until you re-enter your credentials.

Sync data

  1. Navigate to Account > Integrations, click Actions and Start Manual Sync.


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  2. When the sync is complete, the status column changes from Syncing… to OK.

Organization matching

IT Glue discovers organizations and tries to match them to data in your account. The matching logic can be found in the Introduction section of this article. Anything that isn’t automatically matched will need to be actioned manually.

  1. From the Account Integrations page, find Unitrends MSP in the list. Click the Actions drop-down and select Matching.
  2. In the Unmatched tab, review the unmatched organizations.
    1. If the suggested match is accurate, click Accept Suggestion.


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    1. If there is no suggested match, or it is incorrect, you can search for and choose a different organization using the Match To column.
    2. If no organization exists in IT Glue, you can choose to create an organization. You can also choose to ignore customers, which means they won’t count as unmatched items in subsequent syncs.
    Warning. Before creating an organization from the matching screen, ensure that no corresponding organization already exists, otherwise a duplicate will be created.
  3. If any matches are incorrect, click on Actions > Change Match and select a different organization to match to.

Configuration matching

Once all organizations have been matched, the same process should be followed for any unmatched configurations.

  1. From the Matched tab, choose any organization that has unmatched configurations, click the Actions button, and select Match Devices.


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  2. For any unmatched configurations, you can either accept the suggested match, search for an IT Glue configuration by entering the name in the Match To column, or create a new configuration by clicking Actions > Create Configuration.
  3. Before you create configurations, first match any of the devices based on MAC addresses, for example, virtual servers. When you’re done matching, you can create (in bulk or individually) any of the remaining devices coming in from Unitrends MSP.
    Important. We don’t recommend that you create configurations from Unitrends MSP if you’d like to then have them populate from IT Glue to your PSA. New items created from such data will not sync with your PSA unless you choose to do so manually by editing and saving each and every item. This is absolutely manual and is not recommended.
  4. Repeat for each organization until all configurations are actioned.

Viewing Unitrends MSP data in IT Glue

At the top of the IT Glue Configuration show page, Unitrends MSP data will display the last backup timestamp, the amount of storage used, and whether or not the backup was successful.

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At the bottom of the IT Glue Configuration show page, you will see a Unitrends MSP sync badge along with links allowing you to Compare data or Sync now. Here, you can also see the last backup timestamp, the amount of storage used, and whether or not the last backup was successful.

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