Recover a lost MFA code for an Administrator

If you don't have access to the device you used to activate multi-factor authentication (MFA) on your account, you have two options to recover access.

If you have a recovery code

Go to your IT Glue domain, enter your credentials, and then enter the recovery code in the MFA Code field.

This code expires after the first use. You’ll need to get a new recovery code and store it in a secure place for future use.

If you don't have a recovery code

If there are any other users with an Administrator role in IT Glue, they can reset your MFA (from the Edit User screen, click Reset MFA). You will be prompted to set it up again when you next log in.

If you are the only user with an Administrator role, please authenticate your account by sending us the information requested in this Email.

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