IT Glue material in the Kaseya University

Certified yet?

Put your learning to the test and become an IT Glue Certified Professional, demonstrating your knowledge of documentation best practices and expertise at using and administering IT Glue.

 

About IT Glue courses

Our university is designed to give you a comprehensive overview of the core features of IT Glue, including an in-depth look at integration and documenting apps and services.

What courses are there?

Here are some of our most popular and helpful courses:

Getting Started with IT Glue

In this first series, you will explore several key components needed to understand IT Glue.

First, learn what IT Glue does and how to find information in it.

Next, learn how to navigate through IT Glue using built-in tools and lists.

Then, learn about IT Glue’s Core Assets and how these assets are the building blocks of the Apps and Services you manage for your clients and for yourself.

Finally, we will look at IT Glue’s Apps and Services component and its ability to logically store information on the services you manage for your clients.

Understanding Integrations

Integrations is a word that gets thrown around a lot. This lesson walks you through what they are, the “why” behind the integration types we have available, and how they might work together through IT Glue.

Documenting Apps & Services

In this lesson, we'll discuss the relationship between a Managed Service Provider and the Apps & Services it manages for their clients.

Creating a Culture of Documentation 

How do you create a strong and successful culture of documentation in your team? This lesson gives you the tools you need to get your team engaged as well as some best practices to make sure you get off to a successful start.

Ready to Start? 

  1. Do you access Kaseya One and have your SSO configured to IT Glue?
    Congratulations, you are one click away from the Kaseya University on your Kaseya One homepage.

  2. Log in to your IT Glue account.
    Click on your profile dropdown and then on Kaseya University.

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  3. If you have an existing account with the Kaseya University, choose SIGN IN NOW
    (Note, if it's been a while since you accessed the university, you could try using the link 'Forgot your password?'

  4. If you have never accessed courses in Kaseya University for IT Glue or any other Kaseya software, please complete the simple form linked from REQUEST AN ACCOUNT, and our team will get you set up and send you an invitation to your email inbox as soon as we can.
Top tip: if you have multiple email addresses represented in your Kaseya software accounts, even aliases to one mailbox, we HIGHLY recommend using a consistent email address across all the modules of IT Complete. This will make your experience with Kaseya University consistent, and will set you up for future success with Kaseya One!

Update: July 2022 - The IT Glue Academy was moved into Kaseya University. If you were looking for the Academy, you've found the right page to tell you all about it.

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