Why is my user showing 2FA Disabled?

Question

Why is my user showing 2FA Disabled?

Resolution

The users that show as Status: 2FA disabled are normally using Authy

Darkweb ID supports 3 different login mechanisms using 2FA.
Authy - traditional app-enabled 2FA.
TOTP - this uses third party Apps like Microsoft / Google etc.
Passly - this is an integration that uses Passly specifically to enforce 2FA on the login.

So if your users are using Authy they will always show as having 2FA disabled, this will also be the case for using Passly should you ever enable that. 

Only TOTP token users will show as have Status: 2FA Enabled

Note: Check out the TOTP guide in the Partner Empowerment training for more information on using TOTP.

 

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