Toggle Remote Assistance on your Rapidfire Tools appliance.
1. Download the Appliance Diagnostic Tool from www.rapidfiretools.com/nd
Note: You must run it on a machine on the same subnet as the Appliance.
2. When the tool detects the Appliance double click the appliance icon to bring up a list of available commands.
3. Select the option to "Toggle Remote Assistance Status". This will give Rapidfire Tools Support access to the device for additional troubleshooting.
Toggle Remote Assistance on Network Detective Appliance
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