How to toggle Remote Assistance on Reporter (VM) and Inspector Appliances



  1. Download the Appliance Diagnostic Tool using the following link:

  2. Note: you must run it on a machine on the same subnet as the appliance.

  3. When the tool detects the Appliance double click the Appliance icon to bring up a list of available commands.

  4. Select the option to “Toggle Remote Assistance Status”. This will give us access to the device.

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section