How to toggle Remote Assistance on Reporter (VM) and Inspector Appliances

 

 

  1. Download the Appliance Diagnostic Tool using the following link:
    https://s3.amazonaws.com/networkdetective/download/InspectorDiagnosticTool.exe

  2. Note: you must run it on a machine on the same subnet as the appliance.

  3. When the tool detects the Appliance double click the Appliance icon to bring up a list of available commands.

  4. Select the option to “Toggle Remote Assistance Status”. This will give us access to the device.
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