Configure Organization Level Incident Ticketing

How to enable incident tickets at the Organization Level in addition to the default Provider ticketing configuration.

To enable incident ticketing at the organization level, we’ll first need to navigate to:

  1. Provider Settings

    1. Select YES to ALLOW customer notifications

    2. Scroll down to the bottom and Select Update

  2. Go in context as the organization.

  3. Select Organization Settings

  4. Add email address recipient(s) to receive organization level notifications
  5. Click Update Email Notification

When an incident ticket is configured at both the Provider and Organization level, a notification will be submitted to both Provider and Organization recipients. 

Congratulations, you have now set up notifications at the customer level.

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