Thank you for using VSA Next Gen Ticketing on the BMS Platform by Kaseya. We have included this Quick Start Guide – designed to help you leverage the features to enhance your ticketing experience from VSA.
Additionally, we have created video walkthroughs of the new functionality:
Ticket Creation, Work, and Close: https://kaseyauniversity.wistia.com/medias/25q2aqjjza
Email Parser and Client Access Portal: https://kaseyauniversity.wistia.com/medias/ca8wc90xhr
VSA Ticket Info Report: https://kaseyauniversity.wistia.com/medias/vxj2v71178
RMM Integration Settings: https://kaseyauniversity.wistia.com/medias/9hcfh5gvgr
Service Billing: https://kaseyauniversity.wistia.com/medias/tqfuxbqa4e
Time Tracking: https://kaseyauniversity.wistia.com/medias/tqfuxbqa4e