Be sure you have current AuthAnvil backups of all the products (2FA, SSO, and Password Server). Once you are confident you have current backups, proceed with the Uninstall and then do an Install from the backups. Please see the guides below for each product.
You should always update in the following order.
- Two-Factor Auth.
- Single Sign On.
- Password Server.
Here is a link showing you how to backup 2FA - https://helpdesk.kaseya.com/entries/26572587, when you run the installer (after the uninstall) it will allow you to select to install with a backup. Use the .bup file previously created to complete the install.
If you are using 2FA v4.5 or older please follow this guide - https://helpdesk.kaseya.com/entries/97443446
If you are using 2FA v5.0or higher please follow this guide - https://helpdesk.kaseya.com/entries/97443316
Single Sign On
How can I backup or Restore AuthAnvil Single Sign On - https://helpdesk.kaseya.com/entries/29734218
This will require a manual restore once SSO is installed.
Note: SSO v.4.5 should be installed by default when you install 2FA v5.5. if it is not the installer will be downloaded into "C:\Program Files\Scorpion Software\AuthAnvil Setup V5.5\".
How can I backup or Restore my AuthAnvil Password Server ? - https://helpdesk.kaseya.com/entries/26652108
How can I upgrade from PWS v1.5 to v2.6 ? - https://helpdesk.kaseya.com/entries/102424073
When you run the installer (after the uninstall) it will allow you to select install with backup. Use the .psb file previously created to complete the install.
This should have you completely upgraded, enjoy your updated AuthAnvil Server!