How do I Reset the override password for Windows Logon Agent/Credential Providers?

Download the CreateOverridePwd.exe tool from the Maintenance Tools section in the 2FA downloads page, and run it from the command line as Administrator using the command:

CreateOverridePwd.exe somenewpassword

This will create a new hashed override password on the system.

Note: If you are running this on an operating system with UAC (Windows Server 2008, Vista, Windows 7, etc.) you will need to ensure the command window (cmd.exe) is run elevated. You can do this by right clicking on cmd.exe and select "Run As Administrator".

If you are using the Kaseya Management Pack more information can be found here

If you are using the Labtech Management Pack more information can be found here.



If you have any questions or need some help, we would be happy to assist. Open a case at or send an email to

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