Issue
Some users are not able to Authenticate in RADIUS when using a 2FA passcode with an 8 digit pin.
Cause
Cisco VPN appliances will not authenticate 2FA passcodes with 16 digit passwords.
Resolution
Reset the 2FA users pin to 7 digits or less
Affects
Cisco VPN appliances with users using a 2FA passcode that includes an 8 digit pin.
Questions?
If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.