Adding Zendesk

Here are the steps to configure the Zendesk application:

  1. Log into your On-Demand Tenant.
  2. Select SSO Manager.
  3. Select the small green plus in the bottom right corner.
  4. Select Zendesk from the vertical list selection.
  5. Enable the application.
    Select the appropriate Authentication Policy.
  6. Select Protocol Setup.
    Update the Assertion Consumer Service URL
    Update the Service ID (Issuer).

    Note: The account name should match your Zendesk URL. Example
  7. Select Add Application.


Configuring Zendesk

  1. Log into your Zendesk account.
  2. Under Settings click on Security.
  3. Enable Single Sign On by checking the Enabled box.
  4. Modify the following settings to reflect your environment:
    • Mode: SAML
    • SAML SSO URL: https://(Your On-Demand tenant)/sso/federation/passive/Saml2SpInit
    • Remote logout URL: https://(Your On-Demand tenant)/sso
    • IP ranges (optional): [You may define specific IP ranges to require remote authentication] 
    • Certificate Fingerprint: (the thumbprint copied from Step 5 of the SSO Application configuration
  5. Save the configuration


Verifying Functionality

Once you have completed the configuration log out of Zendesk and navigate to your SSO portal. You should see the Zendesk application if you are in a role that has Zendesk enabled.

Click the Zendesk application and you should now be logged into your Zendesk account!

Note: Make sure your account in AuthAnvil Two Factor Auth (the one you use to log in to SSO) has an email address matching your Zendesk login.

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