Technical Support Guide

How to get Technical Support from Scorpion Software

Our friendly customer service team is on hand to help answer any technical questions and solve your immediate problems. Our ultimate goal is to ensure that your entire experience with Scorpion Software – from installation and training to implementation and management – is always professional and straightforward.

Below is our estimated response times:

* Our Technical Support hours are Monday to Friday, 4am to 5pm PT (Pacific Time)

** Our Professional Services hours are Monday to Friday, 9am to 5pm PT (Pacific Time) 


How can you reach Technical Support?

Click above at the top of the page to submit a Case, or email


Who can contact Technical Support?

Do to the sensitive nature of our software only 3 people from your company can contact our support team; the Technical Contact, the Billing Contact and the Administrative Contact ( all as defined in the account details in the customer portal ) . Our support representative will need confirmation from one of these three contacts prior to working with any other team members.



If you have any questions or need some help, we would be happy to assist. Open a case at or send an email to


Have more questions?

Contact us

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