How do I cancel my AuthAnvil subscription and remove the software

This article guides you through the removal process of AuthAnvil Password Solutions. If you want to disable an AuthAnvil server because it is not being used, it is important that you follow the proper steps so you are not locked out of company resources. This guide will also make sure you are not billed for any remaining servers that are not being used.

Walkthrough these 4 steps to properly remove AuthAnvil Password Solutions


  • Step 1 – Help Us Help You
    If you are removing AuthAnvil software because of a problem, first give us a chance to fix it.
    Note: If you are migrating your AuthAnvil server or merging your resources into another existing server, you may not want to remove all of the components. Take a look at the Documentation for your software (agent or server) to find out more information about how to reconfigure the software to point to a new location.
  • Step 2 – Uninstall Agent Software
    Before removing the core server components we need to remove the agent software tied to the server. There are two types of agents: protection agents for AuthAnvil Two Factor Auth and sync agents for AuthAnvil Password Server.

    Removing Standalone 2FA Agents
    Standalone agent software such as Windows Logon Agent, Windows Credential Provider, RWWGuard, and Web Logon Agent can simply be removed through your system Control Panel in Add or Remove Programs, or Programs and Features. Uninstalling the software will disable any protection components in place.
    The AuthAnvil RADIUS Server can also be uninstalled through the Control Panel, but you will want to reconfigure any VPN, NPS, Firewall, or other logins that use AuthAnvil RADIUS for authentication BEFORE uninstalling the RADIUS component.

    Disabling RMM + PSA Integration
    Most RMM and PSA tools have protection agents built into the respective management software.
    See the 2FA documentation under “Integration and HOWTOs” for specific instructions for your software.
    Kaseya Addins for AuthAnvil Two Factor Auth and AuthAnvil Password Server can be uninstalled through the Control Panel on the server where Kaseya is installed. Be advised that this will require a Kaseya schema rebuild for the removal to complete take effect.
    Please contact Support if you are not certain how to uninstall a particular protection agent.

    Removing AuthAnvil Password Sync Agents
    Sync Agents will not function without a server to send them instructions. It is still a best practice to remove any sync agents that are not going to be used to prevent the service from checking for new information. Remove sync agents directly from the Control Panel.
    Note: If there are 2 “AuthAnvil Password Sync Agent” components, make sure they are removed in this order:
    Uninstall AuthAnvil Password Sync Agent
    Uninstall AuthAnvil Password Sync Agent Control Form
    If you remove sync agents that have active synchronization tasks assigned to them, you may receive email notifications of sync failures.

  • Step 3 – Uninstall Server Software
    All AuthAnvil server software have built-in uninstallers to automate the removal process. Simply open Control Panel and remove the program for your server software. It is recommended to uninstall in the following order:
    AuthAnvil Password Server
    AuthAnvil Single Sign-On
    AuthAnvil Two Factor Auth

    Here are a few precautions to keep in mind when removing AuthAnvil server software.
    AuthAnvil Password Server: Uninstall AuthAnvil Password Server first in case users are required to use SSO or 2FA in order to log in. You may also wish to export password data or reports to make sure you have the information available if you are migrating to another password management tool.
    AuthAnvil Single Sign-On: Make sure no remaining applications are forced to use SSO to log in. Try logging into all of your SSO applications directly, without using AuthAnvil Single Sign On, to make sure you can still get in once SSO is uninstalled.
    AuthAnvil Two Factor Auth: As mentioned above, you should remove all of the 2FA protection agents before removing the 2FA server software. If you don’t, you will disable the authentication functionality while still leaving the security in place to lock people out. Contact us if you need to bypass or override an existing 2FA login.

    Removing AuthAnvil Databases
    AuthAnvil uninstallers do not remove the database. You will need to connect in and manually remove the database after uninstalling to remove all remaining data. See the respective installation guides in the Tech Library (most are stored under Legacy Documentation).
    If you are removing AuthAnvil v3.0 or earlier, you will also need to uninstall the AuthAnvil Database Management Tool.
  • Step 4 – Generate a New Subscription key
    To make sure you are not billed for any missed software, you will need to log in to the Customer Portal and generate a new subscription key, expiring the old one.
    Note: Generating a new Subscription key will expire any existing subscription keys, causing any AuthAnvil Server software using the old keys to fail within 72 hours!
    (See this Help Center article for more details about how to configure subscription keys in AuthAnvil products)
  • Log in to with your email address.
  • Click on “Account” and expand the tab for Subscription Information
  • Click “Generate New Key” and you will have a new subscription key for checking in with our licensing server. All other subscription keys and subscription passwords will be expired.
    Note: If you have any billing questions or concerns after the removal process please contact your support.

Have more questions?

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