How can I change my Admin contact in the Customer Portal?

Log into the Customer Portal

Select the Account Tab.

Select Administrative Contact.

Note: You must fill out all fields or the changes will not be saved. If you are not located in North America please see this article.

Once you have made your changes select Update Administrative contact.

Select Sign Out.

Open this site and enter the new email address for the Administrative contact.

Select the submit button.


Once you receive the Customer Portal reset email you will be able to set your own password to log in.

At this point you will be able to update the Billing or Technical contact should you need. Please see this article for assistance with updating your other contacts.



If you have any questions or need some help, we would be happy to assist. Open a case at or send an email to

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