Adding Service Now

To configure Service Now in the Single Sign-On Manager please follow these steps.  

  1. Log into your On-Demand Tenant. 
  2. Select SSO Manager. 
  3. Select the  blobid0.pngsign in the bottom right corner. 
  4. Select the blobid1.png icon. 
  5. Select Service Now from the Catalog. 
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  6. Give the Application a name. 
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  7. Enable the Application. 
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  8. Select the preferred Authentication Policy. 
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  9. Select Protocol Setup. 
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  10. Replace the words company with your tenant name on Service Now. 
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  11. Select Add Application. 
  12. Select Permissions. 
    Note: Here is where you will define the User groups that will have access to the App. 
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  13. Select Signing and Encryption. 
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  14. Select Copy or Download. 
  15. Copy the encoded certificate 
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    Note: Save this using a notepad document using a .CER file type. You will need this for the Service Now part of the configuration. 
  16. If you need to map any attribute of a user to claims of any type, select Attribute Transformation. 
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  17. Select Just issue an attribute as the username, to use a predefined token profile. 
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  18. Select Specify custom attribute transformto specify custom mappings for multiple attributes. 
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  19. Select Add Custom Attribute Map. 
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  20. Select attribute value and issue as type. 
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  21. Select Add Mapping. 
  22. Select Save Changes. 

 

Configure Service Now 

You will need to follow this guide posted Service Now: 

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