BMS : No tickets seen in tickets listing with a queue or status filter

Question: 

I am unable to see any tickets in the tickets listing page when I have a filter, for example, a queue or statuses. Manually searching for a ticket number or listing with no filter works fine. 

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Answer : 

The main cause for this to happens is if the search field contains apostrophe '. For example, Ramya's Reopen or ramya's Q.

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This will affect the search. The apostrophe is considered a forbidden character and BMS does not accept it.  Renaming the fields by removing or changing to any other character should fix the issue.

 

Please contact Kaseya Support if you continue to receive this error.

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