IT Glue widget in Kaseya BMS for Hardware asset has error: The record could not be found.It may have been removed or you don't have permission to view it.

PROBLEM

 

IT Glue widget in Kaseya BMS for Hardware asset has error: The record could not be found.it may have been removed or you don't have permission to view it.

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CAUSE

 The error happens when we have Asset category on BMS not matching with IT glue.

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RESOLUTION 

 

Edit the BMS RMM integration on VSA  under Admin>Service desk>RMM integration>Asset mapping. Set it to Assign as Server or Workstation based on OS Type and Save the settings 

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Now, Re-import the Asset on Asset Synchronization on the same page.

In IT Glue, navigate to Account > Integrations > Kaseya BMS to review the data that you want to be synced between IT Glue and Kaseya BMS. Click the Save button to apply your changes.

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Once done, Run Manual Sync on the ITglue for BMS Integration.

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Once the Sync is completed, Click on Refresh to see the information IT Glue widget in Kaseya BMS.

 

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