Problem — An attempt to include Html tags such as < or > in Ticket Title under My Templates, throws error 500 message and does not let you save the Template with the required changes until the HTML Tags are removed.
Cause — In BMS Templates, Html tags such as < or > cannot be included in any part of the Titles due to Security reasons.
Resolution or Workaround —
This is as per the design and cannot be modified. The workaround for this is to use Non-HTML characters like angle brackets [ ].
For example, you could use [Name of User] instead of <Name of User>.
Metadata (outlined in the template) — BMS and Vorex.