BMS Email Templates | Not able to use HTML tags such as < or > in any area of names/titles


An attempt to include Html tags such as < or > in Ticket Title under My Templates, throws error 500 message and does not let you save the Template with the required changes until the HTML Tags are removed. 

           For example:



In BMS Templates, Html tags such as < or > cannot be included in any part of the Titles due to Security reasons. 

Resolution or Workaround

This is as per the design and cannot be modified. The workaround for this is to use Non-HTML characters like angle brackets [ ]. 

For example, you could use [Name of User] instead of <Name of User>.

Metadata (outlined in the template) — BMS and Vorex.

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