How can I make and receive calls in BMS using Cytracom?
After you have successfully integrated and logged to Cytracom with BMS you can start making and receiving calls.
Receiving a call - An incoming call display pop-up window with the caller details gathered from the CRM contact will be seen, with additional capabilities for creating a New ticket from the same popup.
Click on New ticket and it will open the ticket creation page with the contact details filled in from the Cytracom notification.
Dialing a contact :
This is currently only available on Ticket contacts.
In Service Desk > Tickets > Open a ticket > Open associated contact. A caller icon will be seen once the ticket contact is opened. An outbound call can be initiated from BMS app and the call can now be taken over on your device.