How to set up ITGlue/BMS integration?
With BMS patch 4.0.21, we are expanding the two-way sync feature with which involves a deep integration with IT Glue and BMS.
Users will now be able to retrieve ITGlue information within the same BMS window.
1- Set up two-way sync BMS integration in ITGlue
Refer to Integrating with Kaseya BMS
2. Setup Integration to ITglue from BMS
Navigate to Admin > My Company > ITGlue Settings
Enable-IT Glue Integration: Yes and enter Subdomain details and save the setup.
Under Subdomain text box you will have to enter your ITglue domain details and choose your server.
Each IT Glue account has its own unique URL that is generally in the format of:https://mycompany.itglue.com or https://mycompany.eu.itglue.com
The first part of the URL (mycompany) is called the subdomain
3. Confirm the integration
Navigate to Home > Settings > My Profile
You should see a new tab called Integrations and it should say connected.
Refer here for steps to reconnect.