Attachments not being sent when sending an Email.

Problem: I am unable to add an attachment when creating a new Ticket Note.

Resolution: Below are some recommendations and settings you should have in place in order for this to work:

  • It is always recommended to use workflows to send these Emails to the clients.
  • If you are using a manual notification method, the checkbox should be selected before you hit "Save (S)" in order for the attachment to be successfully sent.
  • Multiple files can be selected and all of the attachments will be sent across.

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