Question: How do I set up access to restrict certain Employees from seeing Tickets of certain Accounts only?
Answer: Account limitations are controlled by Scopes via: Admin > Security > Scopes - Scopes can only be assigned to Employees.
1. Create a Service Type for the Accounts under: Admin > CRM > Service Types > New (N) button
2. Assign this Service Type to the Accounts in question under: CRM > Accounts > Account tab > Service Type field:
3. Create a Scope for this Service Type and assign it to your Employee.
Note: The Account set for the Employee should only give them access to the Tickets from that Account.