What are the prerequisites for Overtime Hours to be displayed in Billing Review?

Question: How to display overtime in "Finance > Billing Review"? 

Answer: 

1. You will need overtime multiplier set up in Admin > Finance > Work Type

2. The time entry logged in the ticket is outside of business hours.

3. The technician who is logging the time has "Allow Over Time" flag set up under HR > Employees > Shifts > Allow Overtime.

Note: The time entries will remain as original, when posting the overtime hours will reflect correctly in Billing Review:

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Contact us