SAAS ONLY: IT Glue integration with VSA fails.

Problem: The IT Glue set up with SAAS VSA fails with the following error: 

"Unable to save your settings because an error has occurred. Please try again". 

Resolution: 

  • In IT Glue, under Kaseya Server Hostname, check if the URL has "-cdn". Clear the ".cdn" part. The server name should be yoursaastenant.kaseya.net
  • CDN is a content delivery service for webpages and API calls do not go through the CDN and this is the reason why integration fails when CDN is present in the URL: 

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