New Feature in BMS to enable the CSKaseyaSupport Account.
We have introduced a new feature/option in BMS that allows you to securely activate a BMS Support Account which will then give us access to your BMS partition for a specified amount of time during an active support case.
To enable this feature:
- Access your BMS tenant
- Navigate to Admin > My Company > Company Settings
- Click the last tab, Support User:
- Click on the Activate button - this user can be activated for a set amount of time unless it is manually deactivated. Once the account is activated, we will receive an automated email with the account details:
- You can verify the status of the account as well:
Note: To verify the activity of the user simply check under: Check Logs.