Getting started with KaseyaOne 

Once you have received the welcome email from KaseyaOne you must complete the registration process and enroll with Two-Factor Authentication before you can gain access to your new KaseyaOne account.    

*If you do not yet have KaseyaOne and would like to request an account, please go to https://one.kaseya.com/registration and fill out the form. You will receive a Welcome to KaseyaOne email within 24-48 hrs.

Sign Up with KaseyaOne 

  1. Click the Sign Up button on the welcome email; 
    Login_flow___Welcome_e-mail.png
  2. You will be redirected to KaseyaOne to set up your new password; 
    Login_flow___Password.png
  3. Type the new password in the Password field and repeat the password in the Confirm Password field; 
    Note: Please take notice of the Password Requirements as you type in your new password to ensure that you have a strong password
    Login_flow___Set_Password.png
  4. Click the Set button. This will save your new password;
  5. Click the Back to Login button. This will take you to the KaseyaOne log in page;
    Login_flow___Password_Set.png
  6. Login to KaseyaOne using your username, new password and company name.
    Screen_Shot_2022-06-27_at_4.41.27_PM.png

In the next step, you will prompt to enroll with Two-Factor Authentication. 

Two- Factor Authentication Enrollment

  1. Click Get Started on the Your Security Matters screen. 
    Login_flow___2FA_1st_screen.png
  2. Download the Authenticator application of your choice on your mobile device. See the System Requirements article to view information on the recommended Authenticator applications. 
  3. Add your KaseyaOne account to the Authenticator application either by: 
    • Scanning the QR Code displayed in KaseyaOne with the Authenticator application. (If you are using Microsoft's Authenticator app, it is recommended to use the manual option below to avoid overwriting an existing 2FA account. This is a known Microsoft bug.)
      OR 
    • Manually entering the Alphanumeric Code displayed in KaseyaOne in the Authenticator application. (You can view the code by clicking the Can't Scan link in step 2) 
      setup2fa.png
  4. Enter Authentication Code generated by your Authenticator application into the Authentication Code field (step 3 on the page) and click the Next button.

    Note: The Authentication Code should be entered within 30 seconds. Otherwise, you should enter the next non-expired Authentication code displayed in the Authenticator application. The code expiration is tracked in the Authenticator application. 
     
    setup2fa_code.png
  5. Finally, click the Done button to access the KaseyaOne home page.
    Login_flow___2FA_3nd_screen.png
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