Unable to Control KRC sessions on Mac OS, Mojave, 10.14.

Problem: When we attempt a Remote Control session to the latest OS X "Mojave 10.14 Mac build", the mouse and keyboard are completely non-functional. While the Live Connect screen shows the preview correctly but when a remote is initiated the cursor and keyboard are unusable. 

NOTE: THIS NEEDS TO BE UPDATED AFTER EACH AGENT UPDATE. UPDATING THE AGENT RESETS THIS.

Workaround: 

  • You should be able to see a dialog box appear to enable access to KaseyaRemoteControlHost in Accessibility:

  • Navigate to System Preferences > Security & Privacy > Accessibility

  • Add KaseyaRemoteControlHost to the accessibility section in security and privacy settings.

Note: This issue is being worked on by Engineering. If you have any questions, please contact Kaseya Support via this link to create a Support Ticket and ask it to be linked to Problem Ticket #319434. 

Applies to: Mac OS X 10.14.

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