9.5.4 Feature Release – 20 February 2021

IMPORTANT: 9.5.4 Release Update

March 5, 2021 - We have recently discovered two issues with 9.5.4 and are actively working to resolve them. The issues affect Live Connect and Domain Watch.

As a result, we are placing the 9.5.4 release on hold for On-Premise customers, and expect to make the release available again within the next couple of days.

Please refer to this KB article for further details, instructions, and subsequent updates.

Release Notes

The VSA 9.5.4 release includes new features, enhancements, and fixes described in the topics below. For minimum system and agent requirements, see these topics in the Kaseya R95 System Requirements Guide: Kaseya Server Minimum Requirements & Configuration and Agent Minimum Requirements.

Release Schedule 

  • Saturday, February 20th - SaaS deployment begins. 
  • Saturday, February 27th - SaaS deployment completed. 
  • Wednesday, March 10th - General Availability (on-prem customers)
    • Please refer to this KB for availability.

Notes: SaaS customers will be informed of their maintenance window via https://status.kaseya.net 

Dates are subject to change at short notice. On-prem customers are advised to check this page again prior to attempting to upgrade. 


  • This release requires agent version Be sure to update your Windows, Mac, and Linux agents after installing this release.
  • Due to some changes within Live Connect, for this release only, existing Live Connect applications will need to be reinstalled. When prompted for the updated version of Live Connect, you can perform the uninstall when prompted, and then run the installer again to re-install. During future releases, the ability to update Live Connect will be restored.


  • The following Linux version is no longer supported for use with a VSA Agent:
    • SUSE Linux Enterprise 11.
  • The FTP file transfer feature located in the Remote Control module will no longer be supported for Linux OS.

New Features

Live Connect: Support for Linux

In this release, we are happy to announce that Live Connect supports Linux agents. Live Connect is now supported for Linux, for VSA Agents which run on the following system-based Linux distributions:

    • CentOS/RHEL 7.x, 8.x
    • Ubuntu 16.x, 18.x, 20.x
    • OpenSUSE 42.x, 15.x
    • SLES 12.x, 15.x
    • Debian 9x, 10x

If a Live Connect session is attempted with a Linux Agent that is missing system support, the following error will be shown:

Live Connect for Linux supports the following functionality:

  • Asset Summary module. This module includes the following dashlets:
    • Memory/CPU consumption, information is updated in “real-time”
    • Volumes
    • Agent procedures
    • List of top 5 processes, information is updated in “real-time”
    • Networking informationmceclip1.png
  • Files module. This module provides access to files/folders on a target VSA Agent. With this module, a technician can work remotely with filesystems mounted on the remote device, as well as upload and download files and folders to/from the source device.
    • Important: Files/folders which are created or uploaded to the target VSA agent will be owned by the root user.mceclip2.png
  • Terminal module. This module provides access to a bash shell and enables interactive execution of CLI utilities and scripts.
    • Important: The bash process runs with root privileges.mceclip3.png
  • Services module. This module allows limited management of the system daemons. Live Connect users can start, stop and check the status of a particular daemon. Group operations are not supported.mceclip4.png
  • Processes module. This module shows a list of running processes and provides the ability to kill processes. Runtime information for each process can be obtained, like process id (pid), full path of a process executable, % of CPU consumption and amount of consumed RAM.mceclip5.png
  • Other Live Connect modules for Linux have the same functionality as with macOS and Windows.
    • Remote Control is not supported.

Policy Management: Screen Recording

For more consistency in the VSA product, we added an ability to enforce screen recording through the ‘Record all Remote Control’ option under Policy Management > Policies > Settings tab > Remote Control checkbox.

If the Record all remote control session option is checked, Kaseya Remote Control sessions on Windows and Mac machines will be recorded, and you can view them under the Agent > Screen Recordings page. For more information, see Policies topic.

User Interface: Light Mode

We launched the new “Light Mode” user interface. You can now toggle between the default “Standard Mode” and the new “Light Mode” user interfaces. User mode functionality applies only to the currently logged-on user. “Standard Mode” is enabled by default.

To select alternative Light Mode, navigate to System > User Settings > UI Mode > Light Mode option.


Agent: MacOS Big Sur Support

In this release, the Kaseya VSA 64-bit agent supports macOS Big Sur (version 11) operating system.

The following are the currently supported features of the 64-bit macOS agent:

    • Agent Menu
    • Agent procedures
    • Audit
    • Live Connect
    • Remote Control
    • Screen recording
    • Reset password
    • Live Connect on Demand
    • Monitoring
      • Alerts
      • Process Monitoring
      • System Check
      • SNMP Monitoring
      • Log Parser
        • Known issue with Re-arm period
    • Policy Management
    • User Portal
    • Data Backup
      • Known backup issue

Additional functionality will be added in future releases.

Note: For Big Sur running on M1 platforms (otherwise known as Apple Silicon), VSA Agent support is made possible through the Rosetta 2 emulator that is natively built into macOS. In the future, VSA will natively support M1 platforms, independent of the emulator.



  • Enhanced Software License audit to include detection of newer Adobe products.


Added an ability to create, edit, and delete VMWare and Hyper-V (WMI) credentials for the agent through Discovery > Networks > By Network > New or Edit.

After Discovery has performed a scan using valid VMware and Hyper-V (WMI) credentials, VSA will display a topology for Host and Guest relationships of the discovered VMware and Hyper-V environments in Discovery > Networks > Topology Map 

Live Connect

  • Enhanced Live Connect for macOS to include Top 5 processes and CPU/Mem utilization dashlets.
  • Updated various branding elements in Quick View, and Live Connect.

1-Click has been enhanced to support IT Glue Password objects

This enhancement expands the current functionality of traditional 1-Click, such that when IT Glue is integrated with VSA, and 1-Click is enabled for a VSA Agent, certain IT Glue “password” objects will be available for use in Remote Control activities for the Agent.

1-Click changes can be found in the following product areas

    • Quick View
    • Live Connect
    • Remote Control (Private and Shared Sessions)

Note: Quick View load times may increase if a device has more than ten (10) IT Glue integrated passwords.

General Requirements

With this enhancement, you can:

  • Automatically log into the OS of a VSA Windows Agent, using a specific set of credentials, without knowing the exact username and/or password. You can perform this action when using 1-Click to initiate a Remote Control session to a Windows device, from both Quick View and Live Connect.
  • Insert specific username / password combinations when prompted for credentials on a target device, to login to the OS and/or other applications, where authentication is required. You can perform these actions in a Remote Control Shared and Private Session for a Windows Agent, and in a Remote Control Shared Session for a Mac Agent.

Note: The traditional 1-Click feature has moved to a menu selection within certain 1-Click toolbars. If available, there will be an option labeled 'Native 1-Click'.

Quick View and Live Connect

  1. From the 1-Click menu options in Quick View and Live Connect, IT Glue “password” objects associated with the asset from IT Glue will be enumerated in a drop-down list.

    1-Click in Quick View

    1-Click in Live Connect

    1-Click in Live Connect Asset Browser Page

  2. The accounts listed will contain both IT Glue “Embedded Passwords” and also any IT Glue “Related Items” that are password objects.
  3. The first item in the list will be a ‘Native 1-Click’ option, that behaves exactly like 1-Click does today.
  4. Selecting an IT Glue account from the list will initiate a 1-Click session using the credentials from the account, and attempt to automatically login to the target Agent.
    Note: The selected account must already exist on the target device.
    • The feature will NOT create an account on the target device, it will only attempt to login using the selected account.
    • If the login is not successful, the Private Session will remain open, and a 1-Click toolbar will be exposed in the RC Private Session window so that the user can continue their workflow.
  5. In Quick View, the drop-down menu includes a search function, providing an ability to quickly search through the enumerated list of items.
  6. This feature is available for Windows Agents.

Remote Control

  1. When the 1-Click toolbar option is selected, a floating dialog (i.e. modal) will appear, and contain an enumerated list of IT Glue “password” objects that are associated with the asset from IT Glue.
    • The accounts listed will contain both IT Glue “Embedded Passwords” and also any IT Glue “Related Items” that are password objects.
  2. While open, the 1-Click "floating dialogue" can be moved around the RC window, and be minimized / closed. If closed, it can be exposed again by clicking the 1-Click toolbar option.
  3. Each account will have a “Username” button and a “Password” button that can be used individually.
  4. When the Username or Password button is clicked, its contents will be sent to the Endpoint and inserted into the field where the cursor is active.
  5. The 1-Click dialogue includes a search function, providing an ability to quickly search through the enumerated list of items.
  6. This feature is available for Windows Agents (for both Remote Control Shared and Private Sessions), and for Mac Agents (for Shared Sessions).

Software Management

  • In this release, we improved the approval process through the Software Management module. We added the new ‘Suppress’ option to the Patch Impact categories under Software Management > Profiles > Scan and Analysis to suppress patches of specific impact. For more information, see Kaseya Update topic.




  • In this release, we launched new functionality that provides the ability to review approved patches within Software Management > Patch History > Approved tab. The VSA admins can now Reject or Suppress vulnerabilities that have been either manually or automatically approved. For more information, see Patch History topic.




Bug Fixes


  • Fixed an issue where Apple Big Sur was reported as Mac OS X 10.16 when the real version should be macOS 11.x.x.
  • Fixed an issue where asset records were not created for newly installed agents if they connect to VSA through a PPP adapter.
  • Fixed an issue where the IP address was empty when an agent connected to the VSA via a PPP adapter.
  • Fixed an issue where Agent installation failed on Linux machines where 32-bit libraries were not installed.

API Framework

  • Fixed an issue where HTTPS was not enforced for REST API requests.

Cloud Backup

Backup agents will no longer be automatically updated to the latest version of Acronis engine. This is to prevent incomplete updates causing scheduled backups to be missed. Updates can be initiated on a per machine basis from Acronis Cloud console. Please note that end user may be prompted to reboot the machine to complete the update.

Database & Schema

  • Fixed a database performance issue causing unapplied patch data to load slowly.
  • Fixed an issue that could cause agents to be duplicated in the Software Deployment module.
  • Fixed a database performance issue causing slow rendering of machine grids.


  • Fixed an issue where Agent Deployment settings in Domain Watch could be saved without selecting a Default Package, which would cause deployments to fail. Default Package selection is now mandatory.
  • Fixed an issue where the Network filter selection box on Topology Map was not searchable.
  • Fixed an issue where Active Directory domain harvest failed with OutOfMemoryException on large domains.
  • Fixed an issue where Domain Watch agent deployments failed because the computer was not added to the security group in Active Directory.

Info Center

  • General:
    • Fixed an issue with displaying incorrect custom field names on a multi-tenant environment.
    • Fixed an issue where it was not possible to select custom fields within the Edit Report dialog.
    • Fixed report generation error for reports with DeviceId filter and users with the non-master scope when the organization filter selected.
    • Fixed an issue where ASCII chars "ū" and "ų" were replaced by standard "u" when generated report sent via email.
    • Fixed an issue where tree node elements didn't have expand/collapse icons during editing report part or report.
  • Uptime History report:
    • Fixed an issue where some agents were incorrectly displayed as suspended.
    • Fixed an issue where event time did not respect tenant time offset if the Display all times in the system server time zone option selected.
  • Executive Summary report:
    • Fixed an issue where Microsoft Office 2019 licenses count did not display in the Executive Summary report.
    • Fixed an issue where Microsoft Office 2016 licenses count always displayed as 0 (zero).
    • Fixed an issue where "online" Microsoft Office 365 licenses were not counted.
    • Fixed an issue where the Patch Status pie chart did not show what each color represents.
    • Fixed an issue where after disabling the Software Management parameter in the parameters of the displayed report information, it did not show what each color represents in the Patch Status section.
    • Fixed an issue where the printed page broke the formatting in the middle of the table/widget.
  • Remote Control Log report:
    • Fixed an issue where tenant system time zone offset did not apply to report time.
  • Machine Summary report part:
    • Fixed an issue where the date fields presented as date/time data type in reports.
  • System Users report part:
    • Fixed an issue where the last login time did not respect tenant time offset.
  • Domain Users and Domain User Details report parts:
    • Fixed an issue where information from other organizations displayed in the user's scope.

Live Connect

  • Fixed an issue where the Ctrl+C key combination did not work in the Live Connect Terminal feature on macOS Big Sur.


  • Fixed an issue where the Alarm Summary page showed an empty note for auto closed alarms.
  • Fixed an issue where monitor sets were collecting data from per-user services, for which Monitoring is not supported. For more information, see Services Check topic.

Remote Control Policies

  • Fixed a logic issue with Remote Control / Machine Policy and User Role Policy precedence. Now the Machine Policy takes precedence over the User Role Policy.

Software Management

  • Fixed an issue where profiles were not unassigned correctly on the Policy Management > Policy tab.
  • Fixed an issue where applied 3rd Party Licenses were not displaying on the System > Server Management > License Manager > Licenses page.


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