Testing IMAP connections for email parser

Introduction

Email parsers in PSA use IMAP protocol to parse the emails from a mailbox to tickets. If the setup fails due to any connection issues, we recommend testing your configuration on the test connectivity tool. If the connections indicate a failure here it would evidently also fail when setting up with PSA. This guide shows you an example of how to perform this test. 

Pre-requisite 

A mailbox with active IMAP service and valid user permissions and credentials

Steps

With the introduction of Auth 2.0 for O365, the guide will provide you an example for Basic Authentication and Modern Authentication. Refer to this article for more information on Modern authentication with O365.

Basic Authentication

  1. Navigate to https://testconnectivity.microsoft.com/tests/O365Imap/input 
  2. Fill the form with your email server details.
  3. The connectivity test should show successful

Modern Authentication

If you have enabled OAuth 2.0 under Imap settings Enable OAuth 2.0 Authentication of email parser you will have to test the connection using Modern Authentication. 

  1. Navigate to https://testconnectivity.microsoft.com/tests/O365Imap/input 
  2. Choose Modern authentication in Authentication type
  3. Click sign in and enter your Microsoft account details
  4. Validate your session 
  5. Click on Perform test
  6. Check that the connectivity is successful. 

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